“The managerial rule book fails us… when people are searching for meaning and reasons to hope for the future.” So were the views of Dutton, Frost, Worline, Lilius, and Kanov in their January 2002 Harvard Business Review article “Leading in Times of Trauma.” Published just four months after the 9/11 attacks, the authors called for compassion on the part of senior leaders. The opportunity for employees to bring pain into the office, virtually or in-person, is not always seen or encouraged in the workplace. The authors argued compassion for others, particularly by leaders, “not only lessens their (the staff’s) immediate suffering… but enables people and the organization to recover from future setbacks.” [Read more…]
Skills for Creating a Collaborative Team — Part 2
In Part One of this “Skills for Creating a Collaborative Team” series we discussed some of the tools and behaviors seen in effective and collaborative team groups. This is based on the research performed by Francesca Gino, a professor at the Harvard Business School. In her article in the Harvard Business Review “Cracking the Code of Sustained Collaboration,” the author identified “six tools for training people to work together better.” [Read more…]
Skills for Creating a Collaborative Team
Collaboration often ranks last or at least close to the bottom for many people’s way of dealing with conflict and getting things done. When trying to build a collaborative team environment, collaboration should be the top priority. [Read more…]
Should Men Lean-Out in the Workplace?
I had a strong reaction to an October 10, 2019 New York Times article, by Ruth Whippman, titled “Enough Leaning In. Let’s Tell Men to Lean Out.” It hit me hard! Much of what she said I see in my female executive coaching clients, relatives, and friends. The problem? I sarcastically call it the “women failing to meet the guy standard.” [Read more…]
Loneliness in the Workplace
Since the industrial revolution, when many people left the family farm or emigrated from a foreign rural countryside to urban environs, people worked in groups. These consisted of others, like themselves, they saw every day for years. The iconic photo of steel workers enjoying lunch together while sitting on a steel beam high above the streets of New York first tests our fear of heights and then rests with the comradery of people who rely on one another for safety and companionship. They are work buddies, no sign of loneliness.
Fast forward to today’s workplace. I have several executive coaching clients who manage staffs thousands of miles from their desks. They have little or no communication with most of the team (surely don’t know their faces) and if they do need to converse, it is always through a messaging system like Slack or e-mail. There is interaction of sorts, but little human contact.
Working remotely has brought many advantages — reducing commuting time, allowing parents to attend daytime school events of their children, afforded the quiet environment needed for the deep think.
It also encourages loneliness. Forty percent of workers who exclusively work remotely report loneliness as being a major issue. What distance working does is limits face-to-face interaction and casual encounters. Research tells us these employees are less committed, less connected to the organization, more likely to report burn-out, have lower productivity, and quit their jobs more often. It’s clear people are beginning to feel the impact of workplace loneliness as more people are returning to the office, even if only part-time, after testing working from home.
How can individuals and organizations combat loneliness in the workplace?
Casual encounters: I am a big advocate of this simple behavior. Take a different route to the bathroom or the elevator. Walk the office floor space looking for someone and simply say “hi.”
Greetings and observations: It’s shocking how few people say, “good morning” or “have a great weekend.” They see it as trivial, but it isn’t and brings big results.
Shared purpose: Leaders need to share the mission and values of the team on a regular basis. If asked, “why are we here?”, there should be a similar reply by everyone.
Kindness goes a long way: Offer to bring a colleague some water. Ask if you can help with something. Share a laugh.
Encourage relationships: Management needs to provide situations and activities that bring people together. Celebrate birthdays, have a group plan for the next holiday party. It doesn’t matter what it is, just that it happens.
Onboarding: Loneliness in the workplace can start when a person first enters the office. Make sure to introduce and welcome new employees. Use the buddy system, so they have connections from day one.
Conference call participants: Too often people are observers on conference calls. They’re rarely asked to participate. Change the dynamic, so everyone is a contributor.
Survey the team for loneliness: Twelve Step programs use the word HALT as a warning for when someone might be having trouble. It stands for hungry, angry, lonely, tired, and can easily be applied in the office. If a member of your team or a colleague is exhibiting any or all these traits, address it early. I don’t mean pry but tell them if you’re concerned and ask if you can help. Often the act of caring makes a difference.
Lonely in a crowd: Just because 10,000 people work at your company doesn’t mean they aren’t lonely and in need of engagement. This can be especially true with more senior leaders. The phrase “lonely at the top” has considerable truth. Few people want to be a team of one. Be a relationship advocate and leader.
Don’t assume: The belief was that open workspace would encourage more collaboration. It didn’t happen. Because group-living proved to be distracting, people isolated more into their computers, headsets, and smart phones.
Use the phone: I know many desks no longer have phones. However, if your desk has one, try calling a co-worker. Your voice shares tone accurately and tells urgency. It also is human contact. Tim Cook, Chief Executive of Apple, spoke of a new feature on iPhones. It measures how and how often you use your smart phone by category. He was surprised by his own amount of use, asking, “Was this necessary?” He wondered how he could have better spent the time. He’s right.
Loneliness in the workplace is at a critical juncture. Changes in how and where we work have contributed to this epidemic. There are many simple, easy, attitudes and behaviors that can be used to combat the problem and bring people and organizations together.
Leadership Advice — Leadership Not Management
I’ve been thinking about leadership. It’s the lack of leadership that has occupied most of my thoughts while working with executive coaching clients. These smart, ambitious people are frustrated with the absence of brave leaders, leaders with vision, leaders who can confront a dysfunctional system, leaders with big ideas, leaders with emotional intelligence as well as high IQ, who can motivate others to higher levels. Clients long for their bosses to be influential, mission-driven, able to take the heat, and share their successes. They don’t need management — they want leadership. [Read more…]
Focus on Attention Deficit in the Workplace
Dr. Edward Hallowell is best known as the author of Driven to Distraction a book that explains, in lay terms, ADD (Attention Deficit Disorder). Each chapter helps you determine if you might have ADD as well as suggests how you could better cope and thrive with the disorder.
ADD, in my opinion, is over diagnosed by professionals and amateurs alike. Everyone seems to have it, and everyone’s got a pill to deal with it. Go to any campus during exams and you can quickly learn the street value of Adderall. I do believe ADD is real, just not as prevalent as some would wish you to believe. [Read more…]
Psychological Safety in the Workplace
In a 2017 Harvard Business Review titled “High Performing Teams Need Psychological Safety. Here’s How to Create It,” author Laura Delizonna PhD., who is an executive coach and an instructor at Stanford University, discusses a topic many organizations, driven by the need for elevated and accelerated innovation, are tackling — psychological safety. [Read more…]
Why Can’t Staff Achieve Quality Execution?
As leaders we all must rely on the brains, skills, and motivation of others to meet goals, interpret our visions, and achieve high quality execution.
A challenge many of my executive coaching clients experience is the quality execution part. By that I mean creating a culture where getting excellent work delivered within the expected time frame, on budget, and in a manner that brings satisfaction to all who participate and those who receive is the norm not an exception. [Read more…]
Learning Executive Presence — Tips
I recently posted an article titled, Executive Presence — Everyone Wants It — How to Get It. After reading it, several of my readers asked me, “Now that I understand what executive presence is give me some ‘how to’ tips.”
Here we go. [Read more…]
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